Shipping Policy

Processing Time

Orders are typically processed within 2-5 business days.

During product launches, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 3–7 business days
• International: 7–21 business days

Shipping times may vary depending on carrier delays or customs processing.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Incorrect Address

Customers are responsible for providing accurate shipping information.

DURAMS is not responsible for lost packages caused by incorrect addresses submitted during checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, DURAMS is not responsible for lost or stolen packages.

Please contact the shipping carrier directly for claims.

International Duties & Taxes

International customers may be responsible for customs fees, import taxes, or duties required by their country.