Refund policy

Refund & Return Policy

Returns

At DURAMS, we want you to feel confident in every purchase. If you are not completely satisfied with your order, you may request a return within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition
• Tags and original packaging must be included
• Proof of purchase is required

Items that are damaged due to misuse, washing errors, or normal wear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Customized or personalized products
• Worn or washed apparel

Exchanges

We currently offer exchanges for sizing issues when inventory is available. Contact us before sending any item back.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue.

Contact

For return requests, contact:

Email: support@durams.com Website: https://durams.com